I will now backtrack and provide a description of the user I am helping in this search (Melanie) as well as describe my search strategy and tactics. The first issue I will address for this project is "Selection and Characteristics of User."
Melanie is a friend of mine. Well, she is more my mother's friend although she is closer in age to me. She is 45 years old. She is not that educated as she comes from a dysfunctional family and dropped out of high school in eleventh grade. She is not at all computer literate and has never owned a computer.
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